Your order will be delivered straight to your door by one of our Love What You Eat distributors or by national courier service within 2-3 days of placing your order.
We offer delivery on all orders to mainland UK postcodes with the exceptions of Ireland, Northern Ireland, Channel Islands, Isle of Wight, Isle of Man, Isles of Scilly, all Scottish Islands, highlands and North of Falkirk.
When ordering you’re able at the Checkout section to include any special delivery requirement. After placing your order with Love What You Eat, a member of our team will contact you by phone or email Monday – Friday. If you order over the weekend a member of our team will contact you on the Monday. Please ensure you click which contact method you prefer when placing your order. There’ll be no need to wait in for your order as we won’t need a signature!
Please note that we opt to use both Paypal and Stripe as our payment platform. On the order page, please ensure that all fields have been completed before clicking the pay now button.
As an online retailer we are governed by the UK Distance Selling Regulations. However, as we are selling perishable goods, the regulations relating to the return of unwanted goods do not directly apply to us. For more information, please go to www.dti.gov.uk. Orders can be cancelled any time up until the moment that they are dispatched (This is normally around 3pm on the day before you are expecting delivery). If you would like to amend your order, we recommend giving us a ring where a member of our team will be able to help.
If you are dissatisfied with any of the items in your order or any part of the delivery service from Love What You Eat please contact us by emailing us via the Contact us page of the website. We shall be happy to exchange or refund any item you feel does not meet our quality standards, or any item that has been lost or damaged in transit as per the following terms:
So, if your order is under £45.00 and you haven’t reached the minimum spend requirement of £30.00, a delivery fee of £5.95 will be applied. If your order is £45.00 or more, delivery will be free.
We extend our delivery services across the entirety of mainland UK, facilitated either through our dedicated transportation network or reputable courier services Parcel Force. Rest assured, regardless of your location, our commitment to prompt and reliable delivery remains unwavering.
We always make contact either by email or if you prefer telephone to arrange a convenient delivery day.
Your order will be delivered straight to your door by one of our Love What You Eat distributors or by national courier service within 2-3 days of placing your order.
We will also contact you the morning of delivery with a 2 hour time slot, we can also leave goods in a safe place for you if you are not home.
We send with special gel packs and dry ice keeping the food frozen for 48 hours in specially designed polly boxes
All of our goods are frozen and are delivered frozen. There are many benefits to frozen food including a longer shelf life, reduced chance of food borne bacteria living on the surface, and, if you shop with Love What You Eat, you can purchase individually packaged frozen meat and seafood. By individually packaging these items, they will arrive fresher, thaw faster, and you only defrost and cook what you need. Faster, higher quality, more convenience, and less waste.